Under server configurationclient access offline address book distribution i have. We have been running exchange 2010 in our company for almost a year without any problem. If you are still using outlook 2002xp or previous, the file names wont have a u in front of their name. From outlook 2007, outlook downloads offline address book using the oab url from the iis managerwebbased distribution. When manually trying to download offline address book within outlook, it just hangs. I cannot downloadupdate the global address list gal and offline address book oab on my outlook 2010 clients. Last week we lost connection to our hosted exchange server, and. For all other versions, you must use the 32bit of outlookaddressbookview. Jan 04, 2011 when an outlook 2010 account is configured to use cached exchange mode, outlook 2010 works from a local copy of a users exchange mailbox stored in an offline folder. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below. Start the exchange management console navigate to microsoft exchange microsoft exchange onpremises organization configuration mailbox select the database management tab page rightmouse click a mailbox database, go to properties in the mailbox database properties go to the tab page client settings if the.
I cannot downloadupdate the global address list gal and offline address book. Ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening. Updating the offline address book in exchange and outlook. Exchange 2003exchange 2010 post migration gal oab problem. The download never finishes, and the local oab files are not updated. Offline settings, check use cached exchange mode to download email to an outlook data file. For the 64bit version of outlook 201020, you should use the x64 version of outlookaddressbookview.
Outlook may be slower to resolve names because there are no. Download oab 0x8004010f an object cannot be found solutions. After resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the. Aug 05, 2011 outlook 2010 released three hotfixes on february 12 20. Find answers to exchange 2010, outlook 2007 cannot download offline address book error. So back to the main issue manually forcing download of the offline address book just hangs when attempting it in outlook 2010. For the 64bit version of outlook 2010 20, you should use the x64 version of outlookaddressbookview. I also created a new outlook profile and autodiscover finds all the settings with just my username and password, no errors. The customer had an outlook client login and they were able to download the oab files. Having problems downloading the oab after you have. Ive seen systems where the initial profile will have trouble downloading the oab setup a new profile and it works just fine.
Outlook hangs when connecting to exchange 2010 oab solutions. Kb2760799 fixes an issue where room finder doesnt properly populate the room list. To further test the oab, beside manually downloading it in outlook, you can write down the oab url, paste it into the address box in windows internet explorer, add oab. Another benefit of running outlook 2010 in offline mode is when the email client hangs up due to large amount of data being send and received. The customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. Im using cached exchange mode, which if i turn off outlook hangs completely.
Turn on cached exchange mode outlook microsoft office support. Outlook not responding error or outlook freezes when you. Aug 30, 2015 after resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. Downloading the address book hangs and freezes exchange. Sendreceive send receive groups download address book you can manually. I ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. Microsoft outlook 2003, microsoft outlook 2007, microsoft outlook 2010, microsoft outlook 20, microsoft outlook 2016. Mar 21, 2014 ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening. Go through the belowmentioned steps to download offline address book. In the account name column of the reading pane list, click the account that you want to configure, and then click modify. Jan 17, 2017 i checked the folder permissions on the oab folder. Mar 24, 2014 so i have been having this issue where my users using outlook 2010 exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address book when they did that the dialog box would come up but it would just hang and sit there forever. Once test is complete click xml tab then check the xml for it should be something like. You will see two new options in the context menu, i.
Cant download offline address book, either it hangs or get. In the office customization tool, in the tree view, locate outlook, click add accounts. So i have been having this issue where my users using outlook 2010exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address bookwhen they did that the dialog box would come up but it would just hang and sit there forever. Outlook is loading external content, such as images in an email message. The first step is to go to sendreceive tab and hit the cancel all button. Oct 05, 2010 outlook 2007 2010 not downloading the oab. When an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. Connection status and test email auto configuration. The exchange settings dialog box appears note that in the tree view of the oct you must click outlook profile and then select modify profile or new profile to. Outlook 2010 released three hotfixes on february 12 20. An attempt is counted when outlook receives a response from the server and can at least start the offline address book download. Outlook hangs when connecting to exchange 2010 oab. We recommend setting windows update to automatically download and install recommended.
Give outlook a few minutes to finish the process and it should start to work again. In the default configuration, outlook will only try one full offline address book download in a hour period. Find answers to cannot download oab from exchange 2010 from the expert community at experts exchange. You can set the second profile to start automatically. Start the exchange management console navigate to microsoft exchange microsoft exchange onpremises organization configuration mailbox select the database management tab page rightmouse click a mailbox database, go to properties in the mailbox database properties go to the tab page client settings if the offline address book. Nov 29, 2009 the first step is to go to sendreceive tab and hit the cancel all button. The oab file extension is known as offline address book and contains names, email addresses, and other contact information for microsoft outlook. They are working on a fix which is expected in the november 11th public update. Some initial investigation resulted in pointing the finger at the offline address book. For different ms outlook versions, there are different methods to download outlook address book file. May 20, 2019 in the default configuration, outlook will only try one full offline address book download in a hour period. Outlook does not finish send and receive of oab mcb systems.
Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the current server is. Files in oab format can be opened with microsoft outlook 2010 in microsoft windows platforms. Outlook 2007 sp2 and outlook 2010 started hanging while trying to download from exchange server. Exchange 2003exchange 2010 post migration galoab problem. Get solution to solve offline address book oab download failed in outlook 2016 107 using powershell. I had this poblem, deleting the outlook 2010 cache files usually about 6 of them, fixed the problem temporarily for me. Use the following steps to determine if you are using the online gal for name resolution instead of local. I use hibernation on my pc and not sure whether this is affecting my oab update, i rarely reboot, although i do close reopen outlook 2010 client. Once it has been cancelled, hit the work offline button. The output of the testoutlookwebservices looks fine but does not mention any oab or owa url. Cant download offline address book, either it hangs or. Outlook client fails to download the oab with error.
Jan 12, 2012 i ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. In the meantime if you are experiencing the issue you can uninstall the update, kb 2986204 to workaround the problem. Outlook hangs attempting to download offline address book. I checked the folder permissions on the oab folder. To get started, launch outlook 2010, hold ctrl key and rightclick the outlook system tray icon. Outlook not responding, stuck at processing, stopped. Your appdata folder is redirected to a network location. Download offline address book freezes in outlook 2010. I like cached mode because it acts as a buffer between the user and the. The issue with the oab download not working has been investigated by the outlook product team.
Oab generation fails on ex 2010 after moved from 03. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on that. Oct 23, 2006 the customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. When a user tries to manually update in outlook it. Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is not being updated. When i choose sendreceive download oab it just hangs and says processing and never completes. In the default configuration, outlook does not limit the number of attempts for differential updates.
If outlook isnt working on a large or long process, move on to the next step. All users started to complain that they are unable to perform a download of the offline address book and they are hitting the following. Outlook data files have become corrupted or damaged. In testing the issue, i attempted to browse to the oab xml file manually through my web browser.
Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on. In a slower connection environment, the offline address book is also not automatically updated. I havent tried other versions of outlook because 2010 is what the executives have. Note ive replaced my actual email address with emailaddress. Sep 17, 20 if you are still using outlook 2002xp or previous, the file names wont have a u in front of their name. Offline address book fails to download in exchange 2010. Having problems downloading the oab after you have migrated. Cannot download oab from exchange 2010 solutions experts. Mar 31, 2010 to get started, launch outlook 2010, hold ctrl key and rightclick the outlook system tray icon. Configure cached exchange mode in outlook 2010 rajeshs.
The only things it shows is regarding autodiscover urls all ok and also ews and rpc urls all. Aug 23, 2007 when an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. I cannot download update the global address list gal and offline address book oab on my outlook 2010 clients. Oab not updating in outlook 2010 cache mode solutions. Outlook does not have to be connected to the server to obtain a users details. Download offline address book freezes in outlook 2010 noticed that a new email address was not showing up in the global address list in outlook 2010 for a few executives. Outlook 2007 and previous tools sendreceive download address book outlook 2010, outlook 20 and outlook 2016. If outlook is stuck in offline mode, see work offline in outlook. A previously installed addin is interfering with outlook. Rather than waiting 24 hours for outlook to update the offline address book on its own, you can force an update via the sendreceive menu button. Kb2597090 addresses an issues where outlook freezes when you try to download an offline address book oab that is outside a firewall.
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